Complex Case Management
Coordinate multiple providers and high-intensity needs to create stability and continuity across all supports.
At Empowering Souls, we understand that navigating the NDIS can be complex—especially for participants with high or complex needs. That’s why we provide Specialised Support Coordination (SSC) services.
Our team of experienced professionals is here to simplify the process, coordinate supports, and ensure you achieve the best possible outcomes from your NDIS plan. Specialised Support Coordination is more than managing services—it’s about building capacity, overcoming challenges, and empowering you to live with independence, dignity, and confidence.
What Is Specialised Support Coordination?
Specialised Support Coordination (SSC) is a higher level of NDIS support coordination for participants with complex needs, multiple providers, high-risk situations, or barriers preventing effective use of their plan. Unlike standard coordination, SSC requires specialist knowledge and intensive support to stabilise services and reduce risk.
Our coordinators work with you, your family, carers, and providers to design and implement strategies that help you make the most of your plan.
Our Specialised Support Coordination Services
Comprehensive support tailored to each participant’s situation.
Crisis Support & Risk Management
Immediate response in urgent situations, robust risk plans, and safeguards to maintain safety and stability.
Specialist Knowledge & Guidance
Expertise across disability support, health, housing, and mental health systems—connect with the right providers.
Building Capacity & Independence
Develop problem-solving and decision-making confidence to manage supports more independently over time.
Advocacy & Representation
Stand with you in NDIS reviews and service meetings—your voice and goals remain front and centre.
Service Plan Implementation
Action your plan, coordinate providers, schedule services, and monitor quality and progress toward goals.
Why Choose Empowering Souls for SSC?
Experienced Coordinators – Specialists in complex needs.
Holistic Support – Focus on health, independence, and quality of life.
Crisis-Ready – Rapid, effective responses when things change.
NDIS Expertise – Navigate systems and funding with confidence.
Compassion & Respect – Dignity, patience, and empathy always.
Who Benefits From SSC?
Designed for participants experiencing complex life circumstances or barriers to stable supports.
Complex Circumstances
e.g., homelessness, justice involvement, family challenges.
Multiple Providers
High-level needs across several services.
Mental Health Impacts
Barriers to accessing and maintaining services.
At-Risk of Harm
Need structured coordination to maintain stability.
The Empowering Souls Approach
Initial Consultation
We listen, review your NDIS plan, and assess needs.
We listen, review your NDIS plan, and assess needs.
Goal Setting
Define priorities, challenges, and long-term aspirations.
Define priorities, challenges, and long-term aspirations.
Action Planning
Detailed strategies to coordinate providers, reduce risks, and build independence.
Detailed strategies to coordinate providers, reduce risks, and build independence.
Implementation
Coordinate services, liaise with providers, and ensure supports run smoothly.
Coordinate services, liaise with providers, and ensure supports run smoothly.
Monitoring & Review
Regular check-ins to measure progress and adjust plans as needed.
Regular check-ins to measure progress and adjust plans as needed.
Benefits of Specialised Support Coordination
- Stability in complex situations.
- Reduced risks through proactive crisis planning.
- Greater independence via skills and confidence.
- Better outcomes from a well-implemented NDIS plan.
- Peace of mind with expert coordination.
NDIS and SSC
SSC is funded under Capacity Building for participants needing specialist assistance due to complex or high-risk circumstances.
Effective Use of Funding
We help you use funding efficiently for the right supports.
NDIS-Aligned Supports
Ensure services meet requirements and goals.
Access to Providers
Connect with appropriate, quality service providers.
Frequently Asked Questions
What’s the difference between Support Coordination and Specialised Support Coordination?
Support Coordination helps you understand and use your plan. SSC is for complex needs—advanced problem-solving and crisis support.
How do I know if I’m eligible for SSC?
NDIS determines eligibility. Participants with high risks, multiple providers, or complex barriers often qualify.
Can SSC work with other services?
Yes. SSC integrates with daily living supports, housing, health services, and community networks for a holistic plan.
Does SSC replace my other supports?
No. SSC coordinates and strengthens existing supports—it does not replace them.
Can my SSC change as my needs change?
Absolutely. Your SSC plan is flexible and updated as your situation evolves.
